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ONLINE SHOPPING

You can order online with us at any time, using our website. Our online store is encrypted with 256bit SSL security by GeoTrust. This allows you to shop online with us with both confidence and peace of mind that all your sensitive information is kept secure and private. If you have any questions, please feel free to call us 1-705-264-1449.

BY TELEPHONE

You can also place a phone order anytime between 8:30a.m and 5:30p.m. Monday to Friday. Call us 1-705-264-1449.

CREDIT CARDS

Energy Mizers accepts Visa & Mastercard. Energy Mizers is unable to accept pre-paid Credit/Gift cards at this time. Our payment gateway requires a billing address that accompanies the issued credit card in order to complete your order.

PAYPAL

Energy Mizers now accepts Paypal. Please select paypal as your payment method in your shopping cart. Our website will direct you to the paypal login page for you to make your payment.

ONLINE INVENTORY

Energy Mizers tries very hard to ensure that any item you may order will be available at the time of your order. However, there may be occasions when an item you have ordered may be temporarily out of stock. Energy Mizers no longer has a backorder policy for items that are out of stock. (If there are items that are unavailable at the time of your order). These items will be cancelled and removed from your order, and a full refund will be issued for the missing items. This allows us to expedite customers orders sooner without delays.

If the missing items bring your order total below an amount that qualifies you for free shipping we will contact you to ask if you would like to replace this item with an alternative to keep the free shipping on your order. If we are unable to provide an alternative product to maintain the amount over $150, additional shipping charges may apply to your order. If you have any questions, please let us know.

Energy Mizers ships orders via customer's 'selected carrier' from Monday to Friday.

All U.S. orders are shipped by Canada Post - U.S.A. Expedited Parcel or XpressPost. Depending on which state you reside, the shipping times may vary. On average the total shipping time is 5-7 business days. However, for a number of "lower" states (Florida, Texas, Louisiana etc.) shipping times are usually between 6-10 business days. A full tracking number is provided with all orders allowing you to track your orders progress.

* Shipments that require extra shipping charges imposed by Canada Post may not qualify for free or flat rate shipping in Canada. This is a rare occurrence and applies to: shipments of excessive weight or shipments arriving to extremely rural areas(Nunavut, Northwest Territories, Yukon & Northern Quebec). We will contact you to discuss any additional shipping fees that may be required. We would like to apologize for any inconvenience this may cause.

$9.99 FLAT RATE SHIPPING (CANADA ONLY)

This applies to accessories only, via Canada Post.
NOTE: Heavy items (ie: heaters, furnaces, wood stoves etc.)
are shipped to nearest large depot for pick up by customer.

For a limited time, Energy Mizers is shipping all orders to Canadian residents at a flat rate of $9.99 CDN per order. This offer is available to Canadian residential addresses only. This offer is not available for addresses in Nunavut(NV) Northwest Territories (NWT) or the Yukon(YK) or remote northern areas of Quebec(QC) etc.

To avoid any delays and additional charges for shipping please ensure that you select the correct shipping method for your country and province or territory at the time of your order. If an order is received with an incorrect shipping method & charge, we will contact you to discuss the additional shipping costs that may be owing (if any).

If you are unsure about shipping charges, please call us at 1-705-264-1449. A customer service representative will be happy to assist you.

FREE SHIPPING

All orders that are over $150.00* CDN before any applicable taxes are shipped to you... FOR FREE! This offer is available to Canadian addresses only.

This offer isn't available for customers living in the Northwest Territories, Yukon, Nunavut or certain remote areas in Québec etc.

To avoid any delays and additional charges for shipping, Please ensure that you select the correct shipping method for your country and province or territory at the time of your order. If an order is received with an incorrect shipping method & charge, we will contact you to discuss the additional shipping costs that may be owing (if any).

If you are unsure about shipping charges, please call us at 1-705-264-1449. A customer service representative will be happy to assist you.

PRODUCT BASED FREE SHIPPING PROMOTIONS : ie. Harvia Sauna, Napoleon & Blaze King etc.

Energy Mizers occasionally lists items that are shipped for FREE or for a lower flat rate than our usual $9.99.

Items that are shipped for free will simply have no shipping charges added to them in your shopping cart. The free shipping promotions are however only valid for the items that qualify. Any additional items that are added to your cart that do not qualify for this promotion will have applicable shipping charges applied to them.

OUR PRICES ARE IN CANADIAN FUNDS

All prices on our web site are displayed and billed in Canadian dollars.

U.S. CONVERSION INFORMATION

Each item on our website is listed with the Canadian price and also has a U.S. conversion amount beside it. This amount is based on the current conversion rate the day you place your order. It is only to be viewed as an approximate amount that the item costs, and NOT the exact amount you will be charged by your credit card company. All of our billing is done in Canadian funds and your credit card company will make the conversion and your statement will be in U.S dollars. The total amount in U.S. funds will not be visible in your shopping cart.

CONFIRMATION WITH TRACKING NUMBER

All orders will have a tracking number assigned to them once we have determined we have all items in stock. and the order is fully packaged and sent. We will send you a confirmation email with your tracking number (within 1-4 business days). In the unlikely event you didn't receive your confirmation email with a number, please let us know.

MY PARCEL IS LATE. WHERE IS IT?

Did you receive your confirmation email with tracking number? Please track the whereabouts of your parcel at Canada Posts/Purolator website before asking us to locate it for you. Parcel traces can only be made by us 24 hours AFTER the expected delivery date has gone.

You must be able to receive delivery to the provided shipping address within your order. If the delivered package has outside damage, open and inspect your order immediately. If the contents are damaged you must contact us immediately by email or by telephone. If you have not received your order ten (10) days AFTER your shipping confirmation with tracking number has been sent, you must notify us promptly in order to track its whereabouts. Any claims for non-delivery will only be accepted up to 14 days AFTER the confirmation of shipment with tracking number has been sent to you.

PLEASE NOTE:
A confirmation of shipment IS NOT the original order receipt. A shipping confirmation is only sent once your order has been processed and packaged and collected by Canada Post for delivery. If you have any questions, please let us know.